FAQ
Questions, answered straight
If something here is vague, it's because it genuinely isn't confirmed yet, not because we're dodging.
The route
Where does DLT run?
Both ways between Woxsen University and Hyderabad. Outbound drops at Miyapur Metro Station; the return picks up from the same point.
Can I book the return leg too?
Yes. Hyderabad → Woxsen is a full route, not an afterthought. Same schedule page, same booking flow. Switch direction with the ⇄ button.
Where exactly do I board?
At Woxsen, the main gate bus bay, marked on the day. From Hyderabad, Miyapur Metro Station; the exact spot is shared on WhatsApp the evening before.
How long does the journey take?
We don't promise a number. Traffic and road conditions vary, and we'd rather not give you a time we can't keep.
Booking
Do I need to book in advance?
Yes. Seats are held only through a booking on this site. There's no cash-on-board option.
What do I need to carry?
Your QR ticket on your phone and your student ID. Both get checked at boarding.
What's the difference between reporting time and departure time?
Reporting time is when you need to be standing at the boarding point, 20 minutes before the bus leaves. Departure time is when it actually pulls out. We show both on every trip because people miss buses over exactly this.
Can I book for my friends?
Yes, up to 6 seats in one booking. Everyone travelling needs to carry their own student ID.
What if the trip is full?
Join the waitlist on that trip. You pay nothing and you don't have a seat. If someone cancels we message you in queue order. It also counts toward adding extra capacity for that slot.
Who runs this
Is DLT an official university service?
No. DLT is a student-run initiative built by Woxsen students. We're independent, and we're upfront about that.
Who handles customer support?
Students. Every message, every call, every problem at the boarding point is handled by a Woxsen student on this team. There is no call centre and no bot.
What if nobody replies immediately?
We're students with classes. Support runs roughly 8 AM to 11 PM and we get to messages as fast as we can. Usually that's quickly, because it's a small group who actually care about this working.
Is the bus AC?
Yes, the shuttle is an AC bus.
Changes and money
Can I cancel?
Cancellation windows, fees and refund timelines are still being finalised for the pilot. Check the policies page before you pay. We'll publish the exact terms there rather than bury them.
What if DLT cancels a trip?
You get told directly by a student on the team, and the trip fare is returned. Exact processing time depends on the payment provider.
My preferred time doesn't exist. What now?
Request it. We count potential passengers per slot and add buses where the numbers and the costs both work.
Still stuck?
Message a student on the team. We'd rather answer than have you guess.
Terms and refund rules live on the policies page.